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Welcome to our Userlike Review 2023, where we will provide a comprehensive guide to one of the best chat software solutions in the market. As businesses continue to embrace digital transformation, chat software has become an essential tool for seamless communication with customers. Userlike offers a range of innovative features that enhance customer support, engagement and satisfaction.
Are you looking for a chat software that aligns with your business needs and goals? Whether you are a small business owner or a corporate entity, Userlike can transform your communication with customers. Read on to discover all the features, pricing plans, and benefits of using Userlike in 2023.
Userlike Review : Introduction
Are you struggling to keep up with customer inquiries and support requests? Look no further than Userlike, an innovative chat software that can transform the way you communicate with your customers. In this section of our Userlike Review 2023, we will provide an overview of the platform, its features, and its benefits for customer service.
What is Userlike?
Userlike is a customer service software that provides live chat support to website visitors. It allows businesses to chat with customers in real-time and provides a seamless communication experience. Userlike’s chat widget can be easily integrated into any website, and its features enable businesses to manage and track customer interactions effectively.
Userlike Customer Service Software Review
Userlike’s customer service software is designed to provide businesses with a seamless support experience. Its chat widget is fully customizable, allowing businesses to match the look and feel of their website. Userlike also provides businesses with a range of features, including automated messaging, offline mode, and tracking and live analytics.
Userlike Live Chat Review
One of the core features of Userlike is its live chat capability, which enables businesses to chat with their customers in real-time. The chat window is fully customizable, and businesses can choose to offer chat support at all times or only during specific hours. This flexibility makes Userlike an ideal option for businesses of any size.
In the next section of our Userlike Review 2023, we will delve into the pricing and plans offered by Userlike and help you understand the value for money the platform offers.
ScreenShots of Userlike
Userlike Pricing and Plans
Userlike offers four pricing plans to cater to businesses of different sizes and requirements. All plans come with a 14-day free trial, giving you ample time to try out Userlike and decide if it suits your needs. Let’s take a closer look at Userlike’s pricing structure and plans:
| Plan | Price | Features |
|---|---|---|
| Free | $0/month | 1 chat widget, 1 operator, basic customization options, limited integrations |
| Team | $29/month | 3 chat widgets, 3 operators, advanced customization options, unlimited integrations, team management tools |
| Corporate | $99/month | 10 chat widgets, 10 operators, all features of the Team plan, plus priority support and custom branding |
| Custom | Custom pricing | Customizable number of chat widgets and operators, enterprise-level features, personalized support and training |
The Free plan is suitable for small businesses with limited traffic, while the Team plan is ideal for growing businesses that require more chat widgets and operators. The Corporate plan is suitable for large businesses with complex requirements, while the Custom plan is perfect for businesses that need a tailored solution and personalized support.
Overall, Userlike offers a competitive pricing structure with plans that are flexible, affordable, and designed to meet diverse business needs. Choose a plan that suits your requirements and budget, and take your customer support to the next level with Userlike.
Key Features of Userlike
Userlike offers a range of innovative features that can enhance your customer support and engagement, providing a seamless chat experience. Some of the key features of Userlike include:
| Feature | Description |
|---|---|
| Customizable chat widget | Userlike’s chat interface can be fully customized to match your brand identity, providing a seamless and professional experience for your customers. |
| Automatic messaging | You can set up automated messages to greet customers and handle common inquiries, ensuring round-the-clock support. |
| Offline mode | Userlike’s offline mode allows customers to leave messages even when your team is unavailable, ensuring that all inquiries are responded to in a timely manner. |
| Tracking and live analytics | Userlike provides real-time insights into customer behavior, allowing you to optimize your chat support and improve customer satisfaction. |
| Integrations and add-ons | Userlike integrates with a wide range of tools and platforms, allowing you to streamline your workflow and maximize efficiency. |
| Team management | Userlike’s team management features allow you to efficiently manage your chat support team, ensuring that inquiries are handled quickly and effectively. |
These features make Userlike a top choice for businesses looking to improve their customer support and engagement. With its customizable interface, automated messaging, and real-time analytics, Userlike can help you provide exceptional service to your customers.
Userlike Pros and Cons
Before deciding on Userlike for your business, it’s important to weigh its pros and cons. Here are some key features to consider:
| Pros | Cons |
|---|---|
| User-friendly interface: Userlike’s intuitive interface makes it easy for both agents and customers to use. | Limitations in the free plan: The free plan restricts access to some of Userlike’s most advanced features. |
| Customizable chat widget: Userlike offers a range of customization options to match your brand’s identity. | Higher pricing: Compared to some other chat software options, Userlike’s pricing may be a bit higher. |
| Real-time analytics: Userlike’s tracking and live analytics features provide valuable insights into customer behavior. | Learning curve: Although Userlike is easy to use, some features may require a bit of training to fully utilize. |
| Integration with other tools: Userlike integrates seamlessly with a range of other tools, such as Zapier, Salesforce, and more. | Limited language options: Userlike currently only supports a limited number of languages. |
Ultimately, Userlike’s strengths in customization, user-friendliness, and analytics make it an excellent choice for businesses looking to enhance their customer support through chat software. While its pricing may be slightly higher and language support limited, the advanced features and ease of use make it well worth the investment.
Userlike Testimonials
Don’t just take our word for it! Check out what these satisfied Userlike customers have to say:
“Userlike has made it easy for our team to provide quick and efficient customer support. The customizable interface allows us to align the chat widget with our brand identity, and the automatic messaging feature ensures that customers know we’re there to help even if we’re temporarily offline. Highly recommend!”
“As someone who’s not very tech-savvy, I was impressed with how easy Userlike was to set up on our website. The tracking and live analytics features provide great insights into customer behavior, which allows us to improve our chat support and offer a more personalized experience to our customers. We’ve received positive feedback from our customers since implementing Userlike!”
These testimonials are just a snapshot of the positive feedback Userlike has received. See for yourself why so many businesses trust Userlike for their chat software needs!
Userlike Competitors
While Userlike is a top-notch chat software, it’s always a good idea to explore the competition to ensure you’re making an informed decision. Let’s take a look at some Userlike alternatives and see how they compare.
Tawk.to
Tawk.to is a free live chat software that offers most of the features of Userlike but lacks some of the customization options. Tawk.to is a good option for small businesses and startups who want to save money on communication software.
Intercom
Intercom is a widely popular chat software that offers advanced features like chatbots, email campaigns, and customer segmentation. However, Intercom is often more expensive than Userlike and may be overkill for smaller businesses.
Zendesk
Zendesk offers a comprehensive customer support platform that includes chat, email, phone, and social media support. While Zendesk may be too robust for smaller businesses, it’s a good option for larger enterprises that require extensive omnichannel support.
LiveChat
LiveChat offers a simple live chat solution with chatbots and integrations with major platforms like Shopify and WordPress. While LiveChat lacks some of the features of Userlike, it’s a good option for businesses looking for an easy-to-use chat software at a lower price point.
Overall, Userlike stands out among its competitors due to its customizability, ease of use, and competitive pricing. However, it’s important to evaluate your business needs and compare multiple options to make the best decision for you.
A Closer Look at Userlike’s Rating Details
Understanding the ratings and customer feedback of a software can be a crucial aspect of making an informed decision. When it comes to Userlike, the overall rating is impressive, with an average of four out of five stars on review platforms such as Capterra and G2.
The ratings are based on several factors, including reliability, ease of use, support, and value for money. In terms of reliability, many users have praised Userlike for its consistent performance and uptime, making it a reliable choice for businesses of all sizes.
When it comes to ease of use, Userlike’s intuitive interface and easy setup process make it a popular choice among customers. The software’s support team is also highly rated, providing quick and efficient assistance when needed.
Regarding value for money, Userlike’s pricing structure is competitive, offering affordable plans for businesses of all sizes. The software also offers a wide range of features, making it a comprehensive solution for your chat support needs.
Overall, Userlike’s high ratings and positive customer feedback demonstrate its effectiveness as a chat software solution. Whether you’re looking for reliability, ease of use, or value for money, Userlike has you covered.
Ease of Use and Setup
Userlike is designed to be user-friendly, with a simple and intuitive interface that makes the setup process a breeze. Even if you are not tech-savvy, you can get Userlike up and running on your website in just a few minutes.
The setup process involves three simple steps:
- Create an account: First, you need to sign up for Userlike and create an account. You can do this by visiting the Userlike website and filling out a brief form.
- Install the chat widget: Once you have created your account, you can access the Userlike dashboard and install the chat widget on your website. Userlike is compatible with all major content management systems, including WordPress, Shopify, and Magento. You can also install the chat widget manually if you prefer.
- Customize the settings: Finally, you can customize the settings to suit your preferences. This includes choosing your chat greeting, setting up automatic messages, and adjusting the appearance of the chat widget to match your website’s branding.
With Userlike, you don’t need any technical expertise or coding skills to set up and use the software. The platform is designed to be user-friendly, with a simple and intuitive interface that anyone can navigate.
Moreover, Userlike provides extensive documentation and support resources to help you get started. If you encounter any issues during the setup process, you can reach out to the Userlike support team for assistance. They are available around the clock to answer your questions and provide guidance.
Themes and Style Options in Userlike
One of the benefits of using Userlike as your chat software is the ability to customize the chat widget to match your brand identity. With Userlike, you can choose from a variety of themes and style options that will seamlessly integrate with your website design.
Userlike’s themes are customizable, so you can adjust the colors, fonts, and sizes to make it unique to your website. This feature is particularly useful for those who want to give their chat support a more professional look.
Userlike’s interface is user-friendly and easy to navigate, which makes it easy for users to engage in chat communication with your support team.
By choosing Userlike, you can take advantage of an aesthetically pleasing chat interface that enhances your customer’s experience and increases their engagement with your brand.
Automatic Messaging and Offline Mode
With Userlike’s automatic messaging and offline mode features, you can ensure that your customers are always attended to, even when you’re not available.
By setting up automated messages, you can greet your visitors and provide guidance, even before initiating a chat. This can enhance the customer experience and increase engagement, especially when you’re not available to answer questions in real-time.
Moreover, Userlike’s offline mode allows you to receive inquiries outside of your regular working hours. When you’re offline, visitors can still leave a message, which you can reply to later. This feature ensures that you don’t miss any potential customers and that your support is available 24/7.
Overall, Userlike’s automatic messaging and offline mode provide an exceptional customer support experience, even when you’re not physically present. Taking advantage of these features can help you improve engagement, increase customer satisfaction, and ultimately grow your business.
Tracking and Live Analytics in Userlike
Userlike offers a powerful set of tracking and live analytics tools that enable you to gain valuable insights into your customers’ behavior and preferences. With Userlike’s tracking and analytics features, you can:
- Track the number of chats initiated, missed, and completed to gain insight into customer demand and agent performance.
- See which pages on your website generate the most chat requests to identify the most popular products, services, or content.
- View real-time visitor data, including location, device type, and browser, to personalize your chat interactions.
- Analyze chat transcripts and customer feedback to identify frequently asked questions and areas for improvement.
Moreover, Userlike’s live analytics provides you with a real-time overview of your chat traffic, including:
- The number of active chats and waiting customers
- The average chat duration and waiting time
- Agent availability status and performance metrics
With this data, you can optimize your chat support strategy, adjust your staffing levels according to demand, and ensure that customers receive timely and efficient support.
“Userlike’s tracking and live analytics features provide an unparalleled level of insight into your customers’ behavior and needs. With this data, you can improve your chat support performance and deliver exceptional customer experiences.”
Integrations, Add-ons, and Team Management in Userlike
Userlike offers several integrations and add-ons, making it easy to incorporate the software into your existing workflow. Userlike integrates with popular CRM and helpdesk tools like Salesforce, HubSpot, Zendesk, and more. The software also has a REST API that allows for custom integration with other platforms.
In addition to integrations, Userlike offers several add-ons that can enhance your chat support experience. For example, the Translation add-on can automatically translate conversations in over 100 languages, while the Chatbot add-on enables you to automate responses and increase efficiency.
Userlike also provides a variety of team management features, making it simple to manage multiple agents and departments. You can create user roles with custom permissions, assign chats to specific agents or departments, and monitor chat activity in real-time. The software also provides several reporting options that help you track agent performance and measure customer satisfaction.
Integrations
| Integration | Description |
|---|---|
| Salesforce | Integrate Userlike with Salesforce to create leads and contacts from chat conversations |
| HubSpot | Connect Userlike to your HubSpot account to automatically log chat conversations as activities |
| Zendesk | Integrate Userlike with Zendesk to create tickets and chats in Zendesk from Userlike conversations |
Add-ons
- Translation: Automatically translate chat conversations in over 100 languages
- Chatbot: Use AI-powered chatbots to automate responses and increase efficiency
- Filesharing: Allow customers to share files with agents during chat conversations
Team Management
Userlike’s team management features include:
- User roles: Assign specific user roles and permissions to agents
- Chat assignment: Automatically assign chats to specific agents or departments
- Real-time monitoring: Monitor chat activity and performance in real-time
- Reporting: Track agent and department performance and measure customer satisfaction
With Userlike’s integrations, add-ons, and team management features, you can streamline your chat support process and provide exceptional customer service.
Chat Routing in userlike
Chat routing in Userlike is a crucial feature that ensures efficient and effective customer support and engagement. Here’s an overview of how chat routing works in Userlike:
- Routing Based on Availability: Userlike automatically routes incoming chat requests to available customer support agents. This ensures that customers receive timely responses and reduces wait times.
- Skills-Based Routing: Userlike allows businesses to assign specific skills or expertise levels to their agents. When a chat comes in, it’s routed to an agent with the matching skill set to handle the customer’s query effectively.
- Proactive Chat Routing: Businesses can set up proactive chat rules to initiate conversations with visitors based on predefined criteria, such as the pages they visit or their browsing behavior. This helps in engaging potential customers and offering assistance before they ask for it.
- Queue Management: In cases where all agents are busy, Userlike places incoming chat requests in a queue. Chats are then routed to the next available agent, ensuring a fair distribution of workload.
- Custom Routing Rules: Userlike provides the flexibility to create custom routing rules based on specific conditions or triggers. For example, chats can be routed differently during business hours versus after-hours.
- Fallback Routing: If a chat goes unanswered or an agent becomes unavailable, Userlike can be configured to route the chat to a backup or fallback agent to ensure that no customer inquiries are missed.
- Routing to Specific Departments: For larger organizations with multiple departments or teams, Userlike allows chats to be routed to the appropriate department or team based on the nature of the inquiry.
- Multilingual Routing: Userlike supports routing chats in multiple languages, ensuring that customers are connected to agents who can communicate effectively in their preferred language.
- Integration with CRM and Helpdesk Systems: Userlike can integrate with customer relationship management (CRM) and helpdesk systems to route chats based on customer data or previous interactions.
Overall, chat routing in Userlike is a flexible and customizable feature that helps businesses provide personalized and efficient support to their website visitors. It ensures that chats are directed to the right agents, improving customer satisfaction and the overall chat experience.
UserLike Chat Support
Userlike is a live chat support software and customer messaging platform that businesses use to engage with website visitors and provide real-time support. Here’s a brief overview:
- Live Chat: Userlike enables businesses to add live chat functionality to their websites, allowing customers to initiate conversations and get instant assistance.
- Multi-Channel Support: It supports live chat, messaging apps (e.g., WhatsApp, Facebook Messenger), SMS, and more, allowing businesses to engage with customers across various channels.
- Customization: Users can customize the chat widget’s appearance to match their brand’s look and feel.
- Canned Responses: Userlike offers pre-written responses for common queries, streamlining customer support interactions.
- Analytics: Provides analytics and reporting to track chat performance, customer satisfaction, and other key metrics.
- Integration: It integrates with popular CRM systems and tools like Salesforce, HubSpot, and Slack, allowing businesses to manage customer interactions more efficiently.
- Automation: Userlike supports chatbots and automated responses, enabling businesses to handle routine inquiries without human intervention.
- Security: Offers secure data transmission and complies with data protection regulations like GDPR.
- Pricing: Userlike has different pricing tiers to accommodate businesses of various sizes, including a free plan with limited features.
Overall, Userlike facilitates real-time customer support and engagement, helping businesses improve their customer service and user experience.
Summary :
Userlike is a versatile live chat and customer messaging platform designed to enhance customer support and engagement. In 2023, Userlike continues to receive positive reviews for its chat support capabilities and live chat software. Businesses appreciate its user-friendly interface and the ability to integrate it seamlessly with their websites, providing real-time chat support to web visitors. Userlike offers features like message management, chat analytics, and a central inbox to streamline customer communication. It also supports various messaging channels, including WhatsApp, Facebook Messenger, and SMS, making it a flexible choice for businesses of all sizes. The platform’s customization options, chatbots, and multilingual support contribute to its popularity. With Userlike, businesses can build stronger customer relationships, respond proactively to inquiries, and offer a seamless chat experience across various devices and communication channels. It’s an excellent choice for those seeking a live chat solution that fosters better customer care and engagement.
Conclusion
In conclusion, Userlike is an exceptional chat software that offers unparalleled customer support and engagement. From its innovative features to its customizable interface, Userlike provides a top-of-the-line solution for businesses looking to enhance their communication with customers.
With its competitive pricing and value for money, Userlike is a top choice for businesses in 2023. Its automatic messaging and offline mode features ensure that customers receive support round-the-clock, and its tracking and live analytics capabilities provide invaluable insights into customer behavior.
Integrating Userlike with your existing tools is seamless, and its team management features make it easy to efficiently manage your chat support team.
Overall, we highly recommend Userlike for businesses looking to improve their customer support and engagement in 2023 and beyond. Try Userlike today and see the difference it can make in your communication with customers. Thank you for reading this Userlike Review 2023.
FAQs
Q: What is Userlike?
A: Userlike is a chat software that helps businesses boost customer engagement and support through innovative features and improved communication with customers.
Q: What are the key features of Userlike?
A: Userlike offers a range of key features including live chat capabilities, automatic messaging, offline mode, tracking and live analytics, integrations, add-ons, and team management.
Q: How does Userlike pricing work?
A: Userlike has various pricing plans available. You can explore the different options to find the plan that best suits your needs and offers the best value for money.
Q: What are the pros and cons of using Userlike?
A: Userlike has many advantages such as improved customer support and engagement, customizable chat interfaces, and competitive pricing. However, it may have limitations depending on your specific requirements and preferences.
Q: Are there any alternatives to Userlike?
A: Yes, there are other chat software options available in the market. We compare Userlike with its competitors to help you understand its unique offerings and provide alternatives if needed.
Q: How easy is it to set up and use Userlike?
A: Userlike is designed to be user-friendly, and the setup process is straightforward. We provide step-by-step instructions and tips to ensure a seamless implementation of Userlike on your website.
Q: Can I customize the chat widget in Userlike?
A: Yes, Userlike allows you to customize the chat widget to align with your brand identity. We discuss the themes and style options available in Userlike to help you create a chat interface that suits your needs.
Q: Does Userlike offer tracking and live analytics?
A: Yes, Userlike provides tracking and live analytics capabilities that offer insights into customer behavior. We explore how these features can help you optimize your chat support and improve customer satisfaction.
Q: Does Userlike integrate with other tools?
A: Userlike offers integrations and add-ons that allow you to seamlessly integrate it with your existing tools. We also cover the team management features that help you efficiently manage your chat support team.
Q: How can I find out more about Userlike?
A: In our Userlike Review 2023, we provide a comprehensive analysis of Userlike’s features, pricing, customer testimonials, and more. This will help you gain a deeper understanding of the software and its potential benefits for your business.
